1. The customer has seven-day appreciation period (unless otherwise specified), a requirement of other products replacement (the price of the replaced product shall be paid separately) shall be raised within 7 days (including holidays) from the date of receiving goods. Customer shall cover both way transportation costs, and we only offer one-time replacement.
2. To follow the 1st point, products which are not included in seven-day appreciation period, mainly are:
• Customized products: products are originally requested by consumers.
• Customized processing products: including laser engraving, manual stamping, etc...
• Customized material products: with mittag design, but the material is customized by the customer (such as platinum, gold, etc...). If there is any dispute, the judgement is according to mittag official website posted materials.
3. When receiving the products, please be sure to confirm the contents within 7 days (including holidays).
4. If the product is defective, you can choose either full refund or the product replacement (the replacement product price gap shall be paid separately), and mittag will cover the return shipping costs. Product defectives are defined as missing parts or products that are damaged or incomplete.
5. If you need to return the goods, please use the online instant service to reach mittag, or write to firstname.lastname@example.org or line@ID:@tpv6715n, within 7 days after receiving the products (including holidays).
6. Please send back all the products packages when returning. And we will refund within 7 working days after we confirm all items are correct.