Q1: What is the “Product Recycling and Replacement” service provided by mittag jewelry?
A: Any product you buy at mittag jewelry can be recycled by mittag, and you can purchase your new mittag jewelry at a favorable price (for detailed recycling discounts, please refer to “purchasing notice” on website). One-piece merchandise recycling can enjoy once discount. This offer cannot be combined with other offers or discounts.
Q3：How do I choose the jewelry that suits me?
A：To choose the earrings should consider the face shape, to choose necklace should consider the body figure. It is described in details in this article.
Q4：Why does the silver turn black? How to deal with it?
A：Silver oxidative blackening is a common reaction. In simple terms, the higher the purity of the silver, the easier it is to oxidize. In addition, it is more related to the wearing environment of the wearer; those who sweat more or have a higher sulfur content in the sweat, and those who often apply perfume and cosmetics, are more likely to oxidize and blacken the worn silver. It is described in details in this article.
Q5：What is the difference between 999 silver and 925 silver?
A：Generally we will say 999 pure gold, then pure silver should be 999 as well? However, in the international standard of silver, 925 (92.5% silver content) represents pure silver, because the hardness of 999 sterling silver is too soft, it is easy to deform being a jewelry, and it is easy to drop gems on the top of the jewel; so in 1851 Tiffany & Co. has blended 7.5 percent alloy into pure silver, and since then 925 silver has become the standard for sterling silver.
Q6：Is Platinum and white K gold the same thing?
A：Platinum and white K gold are completely different precious metal from each other. Platinum itself is a white precious metal, the market price is higher than k gold and its annual output is only 3~5% of gold. In addition, its weight is also heavier than gold, so it can be used to distinguish between platinum and white k gold. It is described in details in this article.
Q7：What is the difference between 18K gold and 14K gold?
A：Because the hardness of pure gold is similar to finger nails, gold jewelry is more easily deformed than other precious metal jewelry. Therefore, metalworking masters usually add silver, copper, zinc and other metals to increase the strength and hardness in gold, in order to make high jewelry inlay or large piece. The metal made in this way is "K gold". The common ones are 18K gold (75.0% gold content) and 14K gold (58.5% gold content) are the mainstream, others are rare. It is described in details in this article.
Q8：I was told that the jewelry after plating is less allergic?
A：It is usually an inexpensive alloy product that causes allergies, so it is necessary to apply a layer of plating to avoid direct contact with the skin. Some cheap alloy products will be paired with silver ear pin to avoid allergies in the wearer. It is described in details in these articles.
Q10：I don't have ear piercings. Can earrings be changed into ear clips?
A：You can see the purchase option of the product when you purchase the earrings, if there is an option to change to the ear clip, it means that the item you purchased can be changed. If you need the service, you can add it to the shopping cart.
A： It is the best to wear your jewelry every day. The oil secreted by the human body helps the silver to shine brighter. When not wearing for a long time, please clean it with a neutral detergent, wipe it with a soft cloth and place it in a zipper bag for storage. Do not wear jewelry when you are in the hot springs. It is described in details in this article.
Q12：What should I do with K Gold maintenance?
A：Avoid wearing K gold, platinum jewelry swimming, hot springs or going to the beach (saline and chlorine water will also damage the jewelry). Also avoid direct contact with chemicals such as cosmetics and perfumes to avoid damage to the jewelry. It is recommended to wear jewelry at the last step of dressing. After wearing it, wipe it with a dry cloth and put it into the zipper bag. It is described in details in this article.
Q13：What should I do with pearl maintenance?
A：The best way to maintain pearls is to wear them regularly, because the body's natural oils keep the pearls shiny. Keep pearls away from household chemicals, including perfumes, cosmetics and hair sprays. The chemical substances of these products will make the pearl's luster dim. The sweat will also damage the pearl's attractive luster. Therefore, every time you wear pearl jewelry, you should wipe it gently with a soft cloth (such as a soft flannel that wipes the glasses or the camera lens), and allow it to air dry before storing. It is described in details in this article.
Q14：Can I repair my jewelry after one-year warranty?
A：Yes, please write to firstname.lastname@example.org or line@ID:@tpv6715n, we will have someone to contact you for repairing. The repairing fee will be quoted according to the actual degree of maintenance required.
Q15：My jewelry is getting dark. Can mittag clean it for me?
A：Yes, if you can't clean the oxidation condition with the silver polish cloth we shipped with the goods, you can send your jewelry back to us for cleaning and maintenance. Or refer to the following article for urgent treatment. It is described in details in this article.
Q16：What are the benefits of wearing silver?
A：Silver has the ability to sterilize, so it is known as "permanent fungicide". People who pierces their ears know that the alloy pins are easy to cause allergic redness and itching, so it is recommended to buy silver earrings to reduce the risk of inflammation. It is described in details in this article.
Q17：My baby has grown up. The baby bracelet I bought before has become shorter. Can it be lengthened?
A：Yes, the baby bracelet is provided with one free service to extend to 16 cm (from 12cm) to meet the needs of the baby growing up.
Q18：Do you take foreign orders?
A：Welcome, but the international shipping cost needs to be paid by the purchaser.
Q19: I am in a hurry to present gifts to friends. What can I do?
A: If you have an emergency, you can discuss with us for special arrangements. (for example: to arrange express delivery or give priority to your urgent orders...).
Q20: Can mittag's existing products take customised changes?
A: Yes, if you want to change the length of the necklace or bracelet, or change the product to yellow K gold, rose gold, gold, platinum, you can just ask for it.
Q21: Can I ask for laser engraving on the purchased items?
A: You can see the purchase options of the product when you place an order. If there is a laser engraving option, it means that the item you purchased can adopt laser engraving service. If you need it, you can add it to the shopping cart to purchase the service. It is described in details in this article.
Q22: Can I ask for hand stamping the needed wording on the goods I bought?
A: Yes, and the hand stamping can show the natural and simple feeling of the jewelry. When ordering, you can check whether there is a hand stamping option through the purchase option of the product. If there is an option, you can add it to the shopping cart to purchase the service. It is described in details in this article.
Q23：Can I make a customized piece, such as wedding rings?
A：Yes, we are happy to serve you. Please write to email@example.com or add our line@ID:@tpv6715n.
Q24：Can I specify the design of a particular gem?
A：Yes, we are here to serve you. Please write to firstname.lastname@example.org or add our line@ID:@tpv6715n.
Q25：How to return?
A：If you need to apply for return, please write to email@example.com or line@ID:@tpv6715nse within 7 days after receiving the goods (including holidays), we will have someone to contact you for return and exchange.
Q26: Does mittag have a physical store?
A: We are really sorry that currently we have no physical stores. However, our online shop provides free shipping service in Taiwan, and 7-day appreciation period, so you can rest assured and feel free to place orders.
Q27: Where is the product of mittag jewelry made?
A: It is handmade by mittag designer in Taipei Studio, Taiwan.
Q28：What does mittag mean?
A：The word mittag is a combination of the words MIT (made in Taiwan) and Tag (meaning Brand). We take "Made in Taiwan" as our goal and commitment (including the products themselves and all the packaging). It is described in details in this article.
Q29：Are all your products made by hand?
A：Yes, we are full of handmade souls, we believe that handmade products gain the vitality and uniqueness, so we are willing to spend more time on handmade. Every item is shipped to you through our numerous hand inspections, so each item has our hand temperature. We hope that this temperature will reach you and let you really feel the charm of the handmade goods.
Q30：Where do the precious metals used in your products come from?
A：Since the establishment of the brand in 2012, mittag jewelry has been adhering to the spirit of caring for the environment and sustainable recycling of resources. Therefore, the gold and silver that we use are refined by the precious metal jewelry recycling center and professional electronic product recycling industry. Not only does not damage the quality and purity of precious metals, but also can effectively reduce the carbon footprint and provide the benefits of upcycling. In addition, after years of trying, mittag jewelry officially became a member of "Fairmined" which was strictly reviewed and certified by ARM (Alliance for Responsible Mining) in May 2020, becoming the first and only jewelry brand using fair trade precious metal in Taiwan. In addition, in order to provide consumers with a more environmentally friendly recycled precious metal, mittag jewelry adapted Taiwan’s UWin Nanotech’s unique "eco gold stripping technology" recycled gold/silver which are called "Organic Gold" and "Organic Silver" in March, 2021. Since then, consumers have been provided with two material options, and whether you choose Fairmined Gold/Silver from mine area or Organic Gold/Silver from recycling, they are all coming from a friendly environment, no exploitative labor, and sustainable resources. The material source behind each piece of jewelry you buy at mittag makes it shine as beautifully as it does. It is described in detail in these 2 articles.
Are there any questions we missed? Just let us know :P