1. We provide lifetime free maintenance, cleaning and maintenance services: you only need to pay for the return shipping fee. Please include the NTD60 return shipping fee when you send back the item (replacement of chain, parts or modification of size services will be charged separately).
2. Product Recycling and Replacement
2.1 Any product you buy at mittag jewelry can be recycled by mittag, and you can purchase your new mittag jewelry at 20% off discount. One-piece merchandise recycling can enjoy once discount. This offer cannot be combined with other promotions or discounts.
2.2 Other brands’ K gold and silver products can enjoy a 8% off discount on the purchase of mittag products when they are recycled by mittag (other branded products cannot be retrieved once they are handed over to mittag for recycling, please think carefully).
The above recycled K gold and silver products will be transferred to professional refiners for re-purification to 9999 purity, and then returned to the production line to make new products.
2.3 As for alloy jewelry (non-gold and silver material), if you don't wear it and don't know what to do with it, you are welcome to hand it to us, after collecting enough jewelry, we will hold a second-hand auction, and the amount obtained from the sale will be fully donate to Taiwan Environmental Information Association.
3. Mobile phone, telecommunications and computer manufacturers are welcome to provide your company's recycling of mobile phones, laptops, chips, and motherboards. We will assist you in contacting professional authorized manufacturers to use Uwin Nano's patented environmentally friendly gold stripping technology to extract precious metals and then remake them into meaningful jewelry.
4. Not all products are available in full-size selection (especially rings or bangles). Please refer to the published size and delivery time of each product on the official website. If there is any other size requirement, please feel free to discuss with us. In general, other sizes require about 2 weeks of waiting time.
5. All products are provided with mittag brand packages, brand guarantee cards, brand gift bags, etc....
6. Necklaces will most likely be made with 40cm or 45cm 925 sterling silver chains, while some designs will be made with special length 925 sterling silver chains or leather cords. In case if silver chain manufacturers supply changes, mittag reserves the right to change the style of the 925 sterling silver chain.
7. The bracelet configuration length: 12cm for baby, 16cm for lady, 20cm for men; please feel free to request if there are other sizes needed. In case if silver chain manufacturers supply changes, mittag reserves the right to change the style of the 925 sterling silver chain.
8. The baby bracelet gets a free service extended to 16cm (from 12cm) to meet the needs of the baby growing up. (each baby bracelet is available for only one-time free length extended service).
9. Customers have a 7 day appreciation period (unless otherwise specified), a requirement of other products replacement (the price of the replaced product shall be paid separately) shall be raised within 7 days (including holidays) from the date of receiving goods. Customers shall cover return transportation costs, and we only offer one-time replacement.
9.1 To follow above point, products which are not included in seven-day appreciation period, mainly are:
- Customized products: products are originally requested by consumers.
- Customized processing products: including laser engraving, manual stamping, etc...
- Customized material products: with mittag design, but the material is required by the customer (such as platinum, gold, etc...).
10. If the product is defective, you can choose either full refund or the product replacement (the replacement product price gap shall be paid separately), and mittag will cover the return shipping fees. Product defectives are defined as missing parts or products that are damaged or incomplete.
11. If you need to return the goods, please write to mittagnatureme@gmail.com or line@ID:@tpv6715n, within 7 days after receiving the products (including holidays).
12. Please send back all the product packages when returning (P.O. Box 92-57 Johnghe Singnan, New Taipei City, 23599 Taiwan R.O.C.). And we will refund within 7 working days after we confirm all items are correct.
